I had an extremely positive experience with this company, and I have to praise Michelle in the front office for her patience and customer service attitude.
When my 20-year-old Liftmaster garage door opener began to fail, I spent a ridiculous amount of time researching new openers and my options. The logicboard wasn’t working – so the unit still moved the door up and down, but responded only to the wall switch and not the remote. While that was inconvenient, I had time to look around.
After months of exploration and repeated estimates, when I finally decided on a model, they didn’t have it in stock. Michelle quickly located one and offered an appointment the next business day.
The technician who showed up, Zach, was relatively new, but assured me that he had great training and mentoring by the company. And so far, I am very pleased with the work. I thought he was polite, clean, well-skilled, and astute — and at my request, also diagnosed and repaired a squealing in the door. The door is quiet and the alignment is good.
I would definitely have them back for any additional work! (which I hope doesn’t happen soon!)